First Day (RealCall)

   Ahoy there! Its time for me to write again. Hope you liked the previous one! So this time we already passed the call simulation. We're already endorsed to the production floor. All the sleepless nights were paid after we passed. All our hard work and understanding the process were paid off when they acknowledged us as a real BPO agents. I thought life's gonna get easier after. But hell no! My internship was just really about to start. The first days of being an agent was quite tiring and stressful. More stressful than those times that we are just trainees. It became more difficult because we are really engaging ourselves to a real random customer. What's more breathtaking is you don't know when is gonna be a good call or a bad call. But actually I learned that its up to you whether you want to turn the table up or down. So going back, what's more stressful here for me is doing all things to satisfy the customers and finding all possible resolutions to help them with their concern and yet, the fact that we did every thing to please them and give the best and possible solution for them, they still look wondering and a lil bit kinda being rude. Well that life, gotta enjoy the little things. Even the bad ones.

   So on my first day as being an agent I'm a bit frustrated because I got separated from our co interns. But as I got to know my team mates I've come to realize that sometimes it's better to be separated to extend your world connecting with other people. I thought that's wonderful. I know we will have a hard time engaging ourselves to each other and put everyone and ourselves inside the team. But as we get to know each other we became comfortable with everyone. Even to our supervisor who we treat as our mother, even though he is a categorized as a father. He has a big and great heart of a mother. And that's the reason why we love him.

   Although we have some difficulties facing big problems right now as a team but I know that we can do this. It ain't always on the top. There will be times all of us has to go down. And I know, rather we know the only way is up. This is a team where people have big hearts. It's a team you want to suffer with. It's a team that has a burning determination. I really love this team. And as time pass by I know we will all grow and become each others shield. I'm really glad I had the chance to be a part of this team. I'm somewhat thankful to that person who put me in this team. I'm happy to meet simple and great people and I hope this type of relationships we have will last long even after our internship. What I realized here is that there's always a better place to those who were left behind.