Training days

This is how my journey in BPO industry started. But first, I want the readers to know that all that I will be sharing here is about the internship I am having with a BPO industry. To be specific I am in the call center sector of the BPO industry and I take international calls most of the day. At first, I was very hesitant to take this internship because it is very far from where I study which is in Lyceum of the Philippines University Laguna. I will be graduating on a degree of Bachelor of Business in Accountancy Major in Management Accounting and it was a little frustrating that I will not be able to use any accountancy skills for my internship. I believe internship is one of the key steps in developing a students skills and a major enhancement to our knowledge. But with the encouragements of my friends, Guess what? I gave it a try, and now here I am writing this blog to share my happy and stressful internship life in call center. Hope this also encourage some readers and give some shots to the BPO industry.

We first start our learning on training. We actually had 2 weeks of training to know the basics of the account that we are going to handle. On our first night it was very hard. We were just trying to adapt their time. We were awake from 9pm to 6am straight. I even skip some meals of the day because of our shift hours. I really had difficulties in sleeping in the morning. Others are also having some health problems but we shouldn't make absences because it is a requirement that we finish our training to fully be endorse on the floor. After 5 days of training we slowly adapt the time schedules and it became just a normal day for me.

The training is a bit hard because there are so processes that a trainee will need to know. Sometimes we feel like giving up and just stop this internship and transfer to other company but we can't because rendering our internship here will benefit us a lot. So we just decided to go on. However, every time we had a hard time we always say that we want to quit but I know in ourselves we don't want to surrender. We chose this journey to prove to ourselves that we can survive here. Even though its really hard its enjoyable because we are having the chance to meet other people that contribute some inspiration to our lives.